Coaching is a partnership between the coach and the client in a thought-provoking and creative process that inspires the client to maximise their personal and professional potential. It is designed to facilitate the creation/development of goals and to develop and carry out a strategy/plan for achieving those goals.
1) Coach-Client Relationship
A. The coach agrees to maintain the ethics and standards of behaviour established by the UK and International Health Coaching Association “(UKIHCA)”. The UKIHCA Scope of Practice is available here.
B. The client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching call and interactions with the coach. As such, the client
agrees that the coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the coach. The client understands coaching is not
therapy and does not substitute for therapy if needed, and does not cure or treat any mental disorder or medical disease.
C. The client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time.
D. The client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including health, wellbeing, relationships, and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and
implementing choices is exclusively the Client’s responsibility.
E. The client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute
for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive
responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental
health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.
F. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to
participate fully in the program.
G. The Client understands that medical advice or treatment is outwith the scope of this Coaching Programme.
2) Services
The parties agree to engage in a 1 hour Coaching Call taking place online. Prior to the coaching call the client will complete an introductory form.
3) Schedule and Fees
The fee is to be paid when booking the session. Alternatively the single session can be purchased as a voucher which can be redeemed when appropriate.
4) Procedure
The time of the coaching session will be determined by the coach and the client based on a mutually agreed upon time. Access to the online interface will be provided prior to the first session.
5) Confidentiality
This coaching relationship, as well as all information (documented or verbal) that the client shares with the coach as part of this relationship, is bound by the principles of confidentiality set forth in the UKIHCA Scope of Practice. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose
the Client’s name as a reference without the Client’s consent.
Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is
independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal
activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.
6) Release of Information
The Coach engages in training and continuing education pursuing and/or maintaining UKIHCA Credentials. Topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes.
7) Cancellation Policy
The client agrees that it is the client’s responsibility to notify the Coach 24 hours in advance of the scheduled session if cancellation is required. The coach reserves the right to count any cancellations made less than 24 hours prior to the scheduled time as the session. The Coach will attempt in good faith to reschedule the missed session.
8) Record Retention Policy
The Client acknowledges that the Coach has disclosed her record retention policy with respect to documents, information and data acquired or shared during the term of the Coach-Client relationship. A copy of this may be found here. Such records will be maintained by the Coach in a digital format for a period not less than 7 years as required by law.
9) Termination
Either the Client or the Coach may terminate this Agreement at any time with 4 weeks written notice. The Client agrees to compensate the Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship.
10) Limited Liability
Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.
11) Entire Agreement
This document reflects the entire agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client.
12) Dispute Resolution
If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days after notice given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover fees and court costs from the other party.
13) Severability
If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.
14) Waiver
The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement.
Dr Kate Ella 